WEBHOOK_UNSUBSCRIBED
Silent webhook death
Shopify removes a webhook subscription after ~19 consecutive failures. No email, no banner. Your orders stop syncing and nothing tells you.
Early access · Shopify Plus & headless
Know what changed before revenue dropped.
Tracepane is one pane of glass for your store: every admin change, webhook failure, app conflict, and checkout error — correlated on a single timeline next to the metric you actually care about.
Join the early-access listBuilt with design partners — limited seats
- 14:02:11
theme.updated
Published by app · PageSpeed Optimizer
- 14:02:38
app.uninstalled
Leftover script tag still loading on /checkout
- 14:03:05
webhook orders/create
3 consecutive delivery failures
- 14:06:42
checkout_errors
+214% vs. previous hour
▼ conversion −18% · Tracepane surfaces the cause, in order
Incident log · why stores fly blind
Shopify does not tell you when it matters.
AUDIT_LOG_CAPPED
A 250-event memory
The native admin activity log keeps 250 events. No export, no alerts. By the time revenue dips, the change that caused it has already scrolled away.
APP_CONFLICT
Apps that break checkout
Uninstalled apps leave code behind. Conflicting scripts slow stores and break checkout — merchants report five-figure losses on Shopify's own forums.
For merchants
One store. A timeline with a memory.
Every change — themes, apps, staff, flows — on one timeline next to conversion. When revenue dips, the cause is one scroll away.
- ▸ Full audit trail, past the 250-event cap
- ▸ Webhook health alerts before Shopify unsubscribes you
- ▸ Headless-ready: Hydrogen & Oxygen aware
For agencies
Every client store. One pane. One bill.
Monitor all client stores from one dashboard. When something breaks at 2am, you know first — with a client-ready report and proof it was not you.
- ▸ Multi-store overview across every client
- ▸ Per-client access and shareable reports
- ▸ Alerts routed to your Slack, per store
Early access
Help us build it. Get it first.
We are onboarding a small group of design partners — merchants and agencies who feel this pain weekly. Tell us who you are and we will be in touch.